HoteliaxHK Privacy Policy

App: HoteliaxHK (also shown as Hoteliax HK)
Package name: com.hoteliax.housekeeping
Operator: Hoteliax (“we”, “us”)
Effective date: 3 September 2026

HoteliaxHK is a workplace app for hotel housekeeping staff. It connects to the hotel’s Hoteliax Property Management System (PMS) so staff can view assigned rooms, update room status, record attendance, and receive operational alerts. It is not a consumer social or advertising app.

1. Who this policy covers

This policy applies to staff and managers who install HoteliaxHK on an Android device and sign in with credentials issued by their hotel. Guest personal data is not collected for marketing. Occupancy is shown only as operational room status (for example whether a room is occupied), not as a guest profile in the app.

2. Information we process

Depending on how the hotel configures PMS Connect, the app may process:

• Account details — staff username or email, display name, role, and user identifier returned by the PMS after login.
• Credentials and connection keys — password (sent to the hotel PMS at login, not stored in the app after sign-in), marketplace App ID, API key, and session/access tokens kept in encrypted on-device storage.
• Property connection data — PMS base URL, property name, property and tenant identifiers, and property location coordinates supplied by the PMS for attendance/geofence context. The current Android build does not request device GPS permission; it does not continuously track the phone’s location.
• Work activity — assigned rooms, room numbers and types, floor, housekeeping status, attendance punch in/out and break times, and operational alerts.
• Camera (optional) — used only to scan a one-time PMS Marketplace QR code during setup. The app does not upload camera photos or build a photo library.
• Device storage — setup flags, cached profile, and punch state on the device so the app can stay signed in.

The app requires internet access to talk to the hotel’s PMS. It does not include in-app advertising SDKs and does not sell personal information.

3. How we use information

• Authenticate staff and keep a secure session with the hotel PMS.
• Show and update housekeeping room assignments and statuses.
• Record attendance punches and display attendance summaries.
• Show operational alerts relevant to the signed-in staff member.
• Connect the device to the correct hotel marketplace app key.
• Maintain, secure, and troubleshoot the service.

4. Where data is stored and who receives it

Operational records (rooms, attendance, alerts, login) are sent to the hotel’s Hoteliax PMS at the server address configured during setup. Hoteliax hosts and operates that platform for the hotel. The hotel is the employer/controller of staff work data. Hoteliax processes that data to provide the PMS and this app.

Tokens and connection secrets stay on the device in Android encrypted storage (Keystore-backed secure storage). We do not sell this data to third parties. We may disclose information if required by law or to protect the security of users, hotels, or our systems.

5. Retention

On-device data remains until the user logs out, clears app data, or uninstalls the app. PMS records follow the hotel’s retention rules and Hoteliax platform backups. You can ask your hotel administrator to deactivate your staff login; you can also uninstall the app at any time.

6. Children

HoteliaxHK is intended for adult hotel employees. It is not directed at children under 13 (or the equivalent minimum age in your country).

7. Security

We use HTTPS where the hotel PMS is configured for it, encrypted local storage for API keys and tokens, and role-based access through the PMS. No method of transmission or storage is perfectly secure.

8. Your rights

Depending on applicable law (including GDPR, UK GDPR, and India’s DPDP Act), you may request access, correction, deletion, or restriction of personal data, or object to certain processing. Staff should first contact their hotel administrator, because the hotel controls staff accounts. You may also contact Hoteliax using the details below.

9. Changes

We may update this policy when the app or our practices change. The effective date at the top of this page will be revised. Material changes may also be noted in a Play Store listing update.

10. Contact and customer support

Privacy questions for HoteliaxHK: info@hoteliax.com
Customer support: www.hoteliax.com/support
India: +91 6351233588
USA: +1 6067050001
Website: https://www.hoteliax.com

Related site policy: Hoteliax website Privacy Policy.